Effective Date: February 1, 2025
Refund Policy
We believe in transparent, straightforward policies. Here's everything you need to know about refunds at SharpBrainy.
Our Commitment to You
Look, we get it. Budgeting software isn't exactly something you want to gamble on. That's why we've created a refund policy that actually makes sense and doesn't hide behind confusing legal language.
We want you to feel confident when choosing SharpBrainy. If our platform doesn't work for your business needs, we'll make it right. Simple as that.
When You Can Request a Refund
Not every situation qualifies for a refund, but we try to be reasonable. Here are the scenarios where we'll typically process refunds:
- You've been subscribed for less than 14 days and haven't fully utilized the platform features
- Technical issues on our end prevented you from accessing your account for more than 48 consecutive hours
- You were charged incorrectly due to a billing error (happens more often than we'd like to admit)
- You cancelled before your renewal date but were still charged
- The platform features described don't match what was actually delivered
- You experienced significant data loss due to system failures on our side
Keep in mind that refunds become more complicated after the initial 14-day window. We evaluate each case individually, though.
What Doesn't Qualify
There are some situations where refunds aren't really feasible. We're not trying to be difficult, but these policies help us run sustainably:
- You've been using the platform actively for more than 30 days
- Your subscription auto-renewed and you didn't cancel beforehand (we send reminders, promise)
- You simply changed your mind after extensive use of premium features
- Your company decided to go with a different solution after months of use
- You forgot to cancel and let multiple billing cycles pass
- Issues caused by third-party integrations or your own data entry errors
If something feels unfair about these restrictions, reach out anyway. We've made exceptions before when circumstances genuinely warranted it.
How to Actually Get Your Refund
Contact Support
Email us at support@sharpbrainy.com with your account details and reason for the refund request. Be specific about what went wrong.
We Review
Our team reviews your request within 48 business hours. We might ask for additional information or screenshots if needed.
Decision Made
You'll get an email with our decision. If approved, we process the refund immediately. If denied, we'll explain why.
Money Returns
Refunds typically appear in your account within 5-10 business days, depending on your bank or card provider.
Processing Times
Different situations have different timelines. Here's what to expect based on your payment method and request type:
| Refund Type | Processing Time | Notes |
|---|---|---|
| Credit Card Refunds | 5-7 business days | Depends on your card issuer's processing schedule |
| Debit Card Refunds | 7-10 business days | Banks tend to be slower with debit transactions |
| PayPal Refunds | 2-3 business days | Usually the fastest option available |
| Bank Transfer Refunds | 10-14 business days | International transfers can take longer |
| Partial Refunds | 3-5 business days | For pro-rated subscription adjustments |
Refund Methods
We refund money the same way you paid. Can't send it back to a different account or method, unfortunately. That's a fraud prevention thing.
Card Payments
If you paid with a credit or debit card, the refund goes back to that same card. If it's expired or closed, contact your bank directly.
Digital Wallets
PayPal and similar services receive refunds automatically. You'll see it in your wallet balance within a few days.
Bank Transfers
Direct bank transfers get refunded to the originating account. Make sure your banking details are still current.
Special Circumstances
Life happens. Sometimes situations fall outside normal policies. Here's how we handle unusual cases:
- If you experience a medical emergency or serious life event that prevents platform use, we'll work with you on a case-by-case basis
- Business closures or bankruptcy situations may qualify for special consideration if documented properly
- Extended service outages on our end will result in automatic pro-rated refunds or account credits
- If we discontinue features you specifically subscribed for, you can request a partial refund for unused time
- Educational institutions and non-profits sometimes qualify for different refund terms based on their agreements
- Currency conversion errors or international payment issues will be resolved with full refunds of any overcharges
Questions About Refunds?
This policy covers most situations, but if you're unsure about your specific case, just ask. We're here Monday through Friday and usually pretty quick to respond.
Phone
+61 407 174 616Address
174 Pulteney St, Adelaide SA 5000, Australia